中国机械工程学会生产工程分会知识服务平台

期刊


ISSN0954-4127
刊名Total Quality Management
参考译名全面质量管理
收藏年代1999～2003

关联期刊参考译名收藏年代
Total Quality Management & Business Excellence全面质量管理与商务优势2003～2024


全部

1999 2000 2001 2002 2003

2000, vol.11, no.1 2000, vol.11, no.2 2000, vol.11, no.3 2000, vol.11, no.7 2000, vol.11, no.8

题名作者出版年年卷期
Approaches of Portuguese companies for relating customer satisfaction with business resultsMargarida M. Andre; Pedro M. Saraiva20002000, vol.11, no.7
Business excellence through customer satisfactionGopal K. Kanji; William Wallace20002000, vol.11, no.7
Customer satisfaction in the Austrian food retail marketPeter Hackl; Dieter Scharitzer; Reinhard Zuba20002000, vol.11, no.7
Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index MethodologyKai Kristensen; Anne Martensen; Lars Gronholdt20002000, vol.11, no.7
Foundations of the American customer satisfaction indexEugene W. Anderson; Clase Fornell20002000, vol.11, no.7
Measuring customer satisfaction on a national level using a super-population approachClaes M. Cassel20002000, vol.11, no.7
Measuring customer satisfaction: why, what and howJanet McColl-Kennedy; Ursula Schneider20002000, vol.11, no.7
New public management: evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectivesDieter Scharitzer; Christian Korunka20002000, vol.11, no.7
On measurement of intangible assets: a study of robustness of partial least squaresClaes M. Cassel; Peter Hackl; Anders H. Westlund20002000, vol.11, no.7
Patient satisfaction and priority setting in ambulatory health careIngemar Eckerlund; Jan A. Eklof; Jorgen Nathorstboos20002000, vol.11, no.7
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