中国机械工程学会生产工程分会知识服务平台

期刊


ISSN1478-3363
刊名Total Quality Management & Business Excellence
参考译名全面质量管理与商务优势
收藏年代2003～2024

关联期刊参考译名收藏年代
Total Quality Management全面质量管理1999～2003
Total Quality Management & Business Excellence全面质量管理与商务优势 


全部

2003 2004 2005 2006 2007 2008
2009 2010 2011 2012 2013 2014
2015 2016 2017 2018 2019 2020
2021 2022 2023 2024

2011, vol.22, no.1 2011, vol.22, no.11/12 2011, vol.22, no.2 2011, vol.22, no.3 2011, vol.22, no.4 2011, vol.22, no.5
2011, vol.22, no.6 2011, vol.22, no.7 2011, vol.22, no.8 2011, vol.22, no.9/10

题名作者出版年年卷期
Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotelKuo-Chien Chang; Mu-Chen Chen20112011, vol.22, no.1
The power of intangibles in high-profitability firmsJose Cabanelas Omil; Pablo Cabanelas Lorenzo; Antonio Vaamonde Liste20112011, vol.22, no.1
Perceived service quality and self-concept influences on consumer attitude and purchase process: A comparison between physical and internet channelsShwu-Ing Wu; Hsiu-Ju Chan20112011, vol.22, no.1
On the science of management with measurementParvesh K. Chopra; Gopal K. Kanji20112011, vol.22, no.1
Identification of customer delight for quality attributes and its applicationsChing-Chow Yang20112011, vol.22, no.1
Understanding e-learning service quality of a commercial bank by using Kano's modelLing-Hsiu Chen; Ying-Feng Kuo20112011, vol.22, no.1
Prioritisation of the determinants of customer satisfaction: A simultaneous equation approach in ordinal endogenous set-upIndranil Mukhopadhyay; Souvik Kumar Bandyopadhyay; Aditya Chatterjee20112011, vol.22, no.1



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