中国机械工程学会生产工程分会知识服务平台

期刊


ISSN1478-3363
刊名Total Quality Management & Business Excellence
参考译名全面质量管理与商务优势
收藏年代2003～2024

关联期刊参考译名收藏年代
Total Quality Management全面质量管理1999～2003
Total Quality Management & Business Excellence全面质量管理与商务优势 


全部

2003 2004 2005 2006 2007 2008
2009 2010 2011 2012 2013 2014
2015 2016 2017 2018 2019 2020
2021 2022 2023 2024

2011, vol.22, no.1 2011, vol.22, no.11/12 2011, vol.22, no.2 2011, vol.22, no.3 2011, vol.22, no.4 2011, vol.22, no.5
2011, vol.22, no.6 2011, vol.22, no.7 2011, vol.22, no.8 2011, vol.22, no.9/10

题名作者出版年年卷期
An integrated model of value creation based on the refined Kano's model and the blue ocean strategyChing-Chow Yang; King-Jang Yang20112011, vol.22, no.9/10
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approachMing-Chun Tsai; Lu-Fang Chen; Ya-Hui Chan; Shu-Ping Lin20112011, vol.22, no.9/10
Brand equity, relationship quality, relationship value, and customer loyalty: Evidence from the telecommunications servicesChing-Fu Chen; Odonchimeg Myagmarsuren20112011, vol.22, no.9/10
A mixed-initiative model for quality-based e-services pricingWei-Lun Chang20112011, vol.22, no.9/10
Rethinking the importance grid as a research tool for quality managersJosip Mikulic; Darko Prebezac20112011, vol.22, no.9/10
The impact of electronic-service quality on online shopping behaviourWen-Chin Tsao; Ya-Ling Tseng20112011, vol.22, no.9/10
A gap analysis model for improving airport service qualityWen-Hsien Tsai; Wei Hsu; Wen-Chin Chou20112011, vol.22, no.9/10
Perceived service quality for South Korean domestic airlinesYuKyoung Kim; YongBeom Kim; YongIl Lee20112011, vol.22, no.9/10
A strategic service quality framework using QFDShuki Dror; Yafit Sukenik20112011, vol.22, no.9/10
The role of service value and switching barriers in an integrated model of behavioural intentionsTim Lu; Rungting Tu; William Jen20112011, vol.22, no.9/10
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