中国机械工程学会生产工程分会知识服务平台

期刊


ISSN1478-3363
刊名Total Quality Management & Business Excellence
参考译名全面质量管理与商务优势
收藏年代2003～2024

关联期刊参考译名收藏年代
Total Quality Management全面质量管理1999～2003


全部

2003 2004 2005 2006 2007 2008
2009 2010 2011 2012 2013 2014
2015 2016 2017 2018 2019 2020
2021 2022 2023 2024

2012, vol.23, no.1/2 2012, vol.23, no.11/12 2012, vol.23, no.3/4 2012, vol.23, no.5/6 2012, vol.23, no.7/8 2012, vol.23, no.9/10

题名作者出版年年卷期
The effects of the current economic situation on customer satisfaction and retail patronage behaviourMaria Pilar Martinez-Ruiz; Ana Isabel Jimenez-Zarco; Alicia Izquierdo-Yusta20122012, vol.23, no.11/12
Which HRM practices contribute to service culture?Akiko Ueno20122012, vol.23, no.11/12
Examining the role of employee focus in the Turkish healthcare industryMesut Akdere; Omer Gider; Mehmet Top20122012, vol.23, no.11/12
Customer loyalty to service providers: Examining the role of service quality, customer satisfaction and trustDolors Seto-Pamies20122012, vol.23, no.11/12
Process design principles in service firms: Universal or context dependent? A literature review and new research directionsF. Ponsignon; P. A. Smart; R. S. Maull20122012, vol.23, no.11/12
Exploring critical success factors of knowledge management projects in the consulting sectorMarta Mas-Machuca; Carme Martinez Costa20122012, vol.23, no.11/12
Managing quality in outsourcing of high-end services: a conceptual modelVandana Srivastava; A. Sharfuddin; Subhash Datta20122012, vol.23, no.11/12
Reframing the past: A new approach in service quality assessmentArmando Calabrese; Francesco Scoglio20122012, vol.23, no.11/12
Measuring the quality of logistic service as an element of the logistics provider offeringMilorad Kilibarda; Slobodan Zecevic; Milorad Vidovic20122012, vol.23, no.11/12
Assessing e-service quality: the current state of E-S-QUALLuc Honore Petnji Yaya; Frederic Marimon; Marti Casadesus Fa20122012, vol.23, no.11/12
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