中国机械工程学会生产工程分会知识服务平台

期刊


ISSN1478-3363
刊名Total Quality Management & Business Excellence
参考译名全面质量管理与商务优势
收藏年代2003～2024

关联期刊参考译名收藏年代
Total Quality Management全面质量管理1999～2003


全部

2003 2004 2005 2006 2007 2008
2009 2010 2011 2012 2013 2014
2015 2016 2017 2018 2019 2020
2021 2022 2023 2024

2013, vol.24, no.1/2 2013, vol.24, no.11/12 2013, vol.24, no.3/4 2013, vol.24, no.5/6 2013, vol.24, no.7/8 2013, vol.24, no.9/10

题名作者出版年年卷期
Adapted customer relationship management implementation framework: facilitating value creation in nursing homesStephen R. Gulliver; Uday B. Joshi; Vaughan Michell20132013, vol.24, no.9/10
An evaluation of customer relationship management in hospital-based and privately run nursing homes in TaiwanMei-Ling Wang20132013, vol.24, no.9/10
The effects of a transfer to new premises on patients’ perceptions of service quality in a general hospital in GreeceAnestis K. Fotiadis; Chris A. Vassiliadis20132013, vol.24, no.9/10
Does customer relationship management influence call centre quality performance? An empirical industry analysisAliyu Olayemi Abdullateef; Salniza Md. Salleh20132013, vol.24, no.9/10
Controlling outsourced service delivery: managing service quality in business service triadsJos van Iwaarden; Wendy van der Valk20132013, vol.24, no.9/10
Relationship quality in a coproduction context and the moderating effects of relationship orientationShih-Hao Wu; Stephen Chi-Tsun Huang; Ching-Yi Daphne Tsai; Hsin-I. Chen20132013, vol.24, no.9/10
The mediating role of relational benefit between service quality and customer loyalty in airline industryPo-Tsang Chen; Hsin-Hui 'Sunny' Hu20132013, vol.24, no.9/10
Modelling the relationships among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy contextTamara Rajic; Jaroslav Dado20132013, vol.24, no.9/10
The influence of electronic service quality on loyalty in postal services: the mediating role of satisfactionAna Rosa Del Aguila-Obra; Antonio Padilla-Melendez; Rami M. O. O. Al-dweeri20132013, vol.24, no.9/10
Developing a decomposed customer satisfaction index: An example of the boutique motel industrySheng-Hsun Hsu; Meng-Huan Tsai; Yu-Che Wang20132013, vol.24, no.9/10
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